Well, I feel sheepish, And like a bully. I’m a bully-sheep. A sheepy-bull. Is that an oxymoron?
Anyway, I heard from Jennifer at the NAC, who is seriously the nicest person EVAH. She went to bat for me and got me these answers.
1. Yes, the NAC policy with subscriptions is that you are “buying” – or really, just signing up for – a spot on the waiting list for a subscription. After the renewal date has passed, they take all the purchases from all sources — phone, web, box office, mail — and sort through them. First priority goes to renewing members; second priority goes to previous members who are changing to new subscriptions; last priority goes to new members. Sorting this out by hand takes a while, and that’s why they just figured it all out last week.
2. This policy is clearly stated when purchasing/reserving/whatevering ticket subscriptions by phone or at the box office. It’s not as clear on the website. They’ll be looking into making this better.
3. Usually, they don’t charge your credit card until they know you have an actual package of tickets. They charged credit cards early this year so that purchasers would not have to pay the HST. That’s why I got charged, then got told later on they were out of tickets. Next year, this shouldn’t happen. (Question: if they don’t usually charge your card, do they bother to call you to let you know you won’t be getting tickets? Or is the absence of a charge all the notice you get that you didn’t make the cut? Just curious.)
4. Jennifer and the NAC are really, really, really sorry about all this. As am I, I feel like an idiot. I mean, I had a right to be angry, I think. But to compare them to Rogers? That was totally uncalled for.
5. There’s a waiting list to get tickets for subscriptions, and you can ask to be on it. So Jennifer put us on it right away. And guess what? We got tickets! A set became available. I know, it sounds fishy. But Jennifer assures me she did nothing to get us tickets other than put us on the waiting list, and seriously, she is the Nicest Person EVAH, so I have to believe her. And thus, the sheepish. And bullyish. New blog name: BullySheep.
So there you have it, happy ending. We got tickets after all. The NAC will hopefully improve their online interface to make it clearer what you are buying/not buying. And we have all learned that Jennifer rocks, and that if you’d like an NAC subscription, shop early, shop aggressively, and get your ass on the waiting list.
See you at the Kinderconcerts!