My mother’s mugs are here!
Yes indeed, that is the word “crotch” on the mugs we had made for my mom’s birthday. And you wondered why we thought she wouldn’t like it!
My sister FameThrowa made them using a website called Zazzle, which I had never heard of before. I just wanted to mention them here because I have been very impressed with their customer service, and good customer service is darn hard to come by these days.
One of the mugs was defective — the lettering was faded and smudged on one side (right over the word “crotch,” in fact, which of course is completely unacceptable). I was just going to let it go because I figured we’d have to send the defective mug back, and it would cost a fortune, and then we’d have to pay for shipping from the US for the replacement, which would cost another fortune, and quite frankly, I’m one or two fortunes short these days.
But their customer service policy said that they really, really wanted all their customers to be happy, so I sent them an email to ask what the procedure was and how much, bottom line, it would cost me to replace the mug.
And guess what? They are taking care of it! At no cost to me! I had to send them a digital picture of the defective item, they agreed it was a problem, so they are printing a new one right away. It’s probably in the mail already. Whoo hoo!
I am impressed. I’ll use them again.
If I survive the gift-giving process, that is. Wish me luck!