We’re having trouble logging into our FTP server so I just called our ISP for support. They said they would send a new password to the admin ID, which is my old Sidekick Magazine ID, which is no longer valid. So I told them to change the admin ID, but the support guy said that for security reasons, he can’t change it, only the billing department can change it.

So I had to call back (they couldn’t transfer me) and talk to billing and ask to change the admin ID. And the girl there told me that she would tell the support guys to do it. And I told her that the support guys just told me that it had to be billing. So she explained that she doesn’t actually have the technical ability to change the password, but she is the only one with authority to tell the guys to make the change.

But the kicker is that on top of all this red tape, she didn’t even ask me any security questions! She couldn’t even have asked me address-type info to verify, as they had our old address on file, so I changed that too while I was talking to her.

So to sum up, I just called up my ISP and a) changed my address information, b) changed my admin ID, and c) had a new password sent to that new account right away, all without being challenged in any way.

Crimey!